e-DMZ Product Support Overview:
e-DMZ Security is dedicated to providing the highest level of service and support for all its product offerings. We offer an unmatched level of services as part of our standard yearly customer maintenance agreement.
Highlights of our support program include:
- 7 x 24 x 365 Hotline Support as part of our standard maintenance
- Access to our e-DMZ Security “Command Post” Customer Support Portal
- Next day hardware replacement service through US or Regional Support Depots
- Patches & Updates easily delivered through our customer support portal
In addition, e-DMZ Security is able to offer local support programs as needed through our professional services and network of partners. Please contact us at for additional information or if you have any questions regarding our support capabilities.
e-DMZ Product Training Overview:
e-DMZ offers our customers User and Administrator training in both a convenient on-line format and customizable on-site training. Please contact your sales representative for additional information, course outline and pricing information.
Professional Services:
Through our professional services team we are able to offer a range of optional services that can be tailored to your specific needs and requirements. Working with our professional services group, we will work with you to develop a specific statement of work (SOW) that meets your requirements at a fixed cost. Our professional services can range from simple configuration services to the development of detailed deployment plans and recommendations. Contact your local sales representative or email us at to discuss your needs and requirements with our professional services team.
